Shocking Slow Service on Broken Router

I purchased a router from the Canal Walk branch of Incredible Connection on 29/08/2014.<br> <br> On 06/01/2016 my router would not power on and I returned it to the branch. My job was logged (JC***) and router was to be sent back to the supplier for assessment. <br> <br> I have tried calling the branch's returns department on multiple occasions and have not been called back. <br> <br> It has been almost two months and I have been forced to purchase a new router. <br> <br> I am very disappointed that I have been made to constantly call after the branch with no response and had to pay out for a new router due to the slow service.