Shocking service. WILL NEVER EVER SUPPORT THEM AGAIN!!!!!

I bought a body glove phone cover from them for my iPhone 14 pro. ( The phone itself wasn't even released a year ago) The MagSafe magnet in the cover was faulty and would stick to my phone when I took the cover off to clean it. The cover has a 1 year warranty so there should not have been a problem with returning the faulty cover. I took the cover in about a month ago on the 13th of march and was told oh it has to be booked in for repairs. HOW DO YOU REPAIR A PIECE OF PLASTIC ????. I phoned more than a week later to find out if anything had happening with my piece of plastic.... Phoned more than 10 times on the Sunday while they were open and no one bothered to answer. Even checked their load shedding schedule and they didn't have load shedding when I called. When I phoned the next day I was told only one person could help me with it and I had to phone back the next day. I phoned the next day and the person hadn't even booked it in yet!!! Absolutely shocking. A few days later he booked it in on the 24th of May. I went into the store the following week to check if there was any update. Now another week has passed and Incredible Connection has made no effort to contact me and update me. I did not except to pay R400 for a phone cover just to receive the worst service ever. I would have rather paid R1000 from the iStore and received good service. For goodness sake. It is a piece of plastic. How can it take almost a month to "repair" a piece of plastic. I am absolutely disgusted by the service I have recived and will never ever shop there again!!!!! I would rather pay R200 more for the same product from TakeALot than support UnIncredible Connection.

This is not the first time I have had a problem with their service.

I bought a Keyboard from them 2 years ago and then was charged a 15% handling fee when I returned it as it wouldn't work with my Mac even though it was in its original unopened packaging.

VERY VERY unhappy customer.

Please note I also tried to communicate with them on WhatsApp and was told someone would contact me shortly. THAT WAS OVER THREE WEEKS AGO and no one has contacted me yet.