Shocking Service: Incredible Connection Gateway Mall

Shocking Service at their Gateway Branch...!! I started a new position with an international company. Who was unable to obtain my new equipment via there online store due to the lack of international accreditations. They were forced to do an international EFT. Which took 5 days to clear. I waited 8 days to collect my equipment because they failed to clear the payment via there banking services.

During this included in my purchase was 8G RAM (R999) that they did not have stock of at the time. They said they would arrange for me to have the RAM collected and installed at their Watercrest Branch closer to my residence. They FORGOT to make this arrangement and after 2 WEEKS I gave them a call which was confirmed they had completely forgotten to arrange. When asking for a refund because I was sick and tired of this shocking and neglectful service so I could take my business to a competent supplier, they had declined saying it would need to be sent back to my company based in Australia. Basically, delaying the process by another 3 weeks at least. Even telling them I would obtain a permission from my company to give me the refund directly, they again still refused.

All in all, the service I received from Incredible Connection Gateway was appalling and sub-par would be a dramatic improvement. They are ill equipped to deal with international standards, urgent matters and blatantly forgetting about their customer’s needs, even after being paid!!