Shocking Service

Absolutely terrible Service. Took my pc in that is still under warranty and mind you i am still paying for monthly, on the 27 November, sticker no. ***, i was advised that this would take 21 days.. i have heard nothing from them, and thier lines were down for 2 weeks, i decided to go in store, where yet none answers were provided, they said they would phone me back, the lady i dealt with informed me that she will tell the guy who deals with it personally, only to find she had no such conversations with the guy im dealing with.. this was 17 WORKING days already, i was being polite by excluding weekends all together.. the lady in store also told me the courier who collected my pc had picked it up late. Not my problem.. Asipe the guy who dealt with it from the begining then informed that the tech team is closed now and that they would only return the 5 January, so again 5th being a friday ( odd day to come back) i again thought id wait till monday, today the 8 January. Phoned this morning and they still cant tell me anything and now the story has changed, saying some of the tech staff returned the 3rd or the 10th.... Ive been more than patient with this, and im afraid my patience has run out, i want answers!!!!!!!!!!! Ive logged a complaint on the 28 December, with referrence #*** for my case to be esculated and also heard nothing back since ive logged the complaint. I have photo evidence that games were played on my pc in the last two weeks that i didnt play as i dont have my pc... please explain this... You have deducted my monthy installment R1402 this month and ive not touched my Pc since 27 November!!!!!!!!!!!!!!!!! This is beyond bull**** service!!!!!!!!