Shocking service and a waste of time

I bought a fitbit in Jan 2023 which stopped working and has a constant problem after 6 months. I emailed to enquire about what needs to be done. I was advised to go into a store. After waiting 45min for 1 tech expert to help me , I initially indicated what the problem was left to wait nearly an hour just sitting watching them repair another customers printer , shocking that no one in the whole shop could assist, I'm now being told to call fitbit ....ridiculous! I drove here based on email I recieved from head office to come into the store been here for 1 hour and still no help. I'm being told incredible connection can only assist after the warranty period ....