Shocking service

From the online purchase of a media device and the lack of any real prompt service. Having to pick a store to pick up at and going there to pick up and getting told there was only stock at another store.

To the support department taking almost an hour to book that same device in.

To coming in to pick up said repaired device, which the manager is unable to give me as she does not have access to the support department. The technician is on lunch.

What kind of business are you running?