SHOCKING PRODUCT SUPPORT

I Purchased a HP Office Pro 8620 Printer. Tried to use the online driver setup and download. It is quite possibly the most user unfriendly site I have ever coming across in my life, and I have no idea how to proceed. the documentation that accompanies the printer does not even demonstrate how to install the cartridges. I would NOT recommend that anyone purchase an HP Printer unless you want to spend hours trying to figure out how to set it up. Terrible product. I will no doubt have to pay an IT professional to come to my house to set this up. I bought it from Incredible Connection, I have tried once before to get them out on a support issue and you pay a fee.... . Totally on my own now. Even the website given in the product packaging as the setup download site returns ''your request could not be found''. Really, HP ? What absolute ******* this is. Perhaps Incredible should advise their clients that the setup is extremely difficult and may require a PhD, or at the very least, an additional R800 on top of the purchase price for external IT support for set up.