SHOCKING

My experience with Incredible Connection, branches Table Bay Mall where I purchased my mobile phone last year, and now N1 City branch, has been so completely unpleasant that I would highly recommend to not ever purchase anything from them. The phone gave problems from the beginning. I went to Table Bay Mall they were less than helpful. Last week it completely died. I took it in to the N1 City Branch. 5 days later I get a whatsapp asking for my password. I phoned and asked whether my phone is back from Samsung. Was told that "repair agent has not collected it yet". Handed in 31 January, was told this on 5 February. I phoned and spoke to the manager. Imaan who was extremely condescending and told me it takes 21 days. And thats it. I have now had to buy yet another phone to be able to do my job. I do not hold high hopes with regards to the Samsung I bought with Incredible Connection. So please be warned.