shocking customer service

I was at Incredible Connection Eastgate on Friday. i knew what i wanted and had it in my hand within 10 minutes. I was very happy at this point until i had to go pay. it took over 20 minutes to process a payment because the cashier needed certain codes from the sales and technician. no one bothered to inform me what the delay was about. i thought it was over until i had to wait for the same technician, who had dissappeared between paying and her turn to work on my laptop. when she eventually reappeared, she was non-engaging. barely a few words when she asked me to gove passwords and naming my machine. even when she go stuck mid loading the software, she said nothing to me but spoke to another technician across us. that was really pathetic. buying a lapto and loading it shouldn't take more than an hour. this team needs proper customer service retraining. they simply did not care. my sales person disappeared also after making a sale.