Shocking customer service

Absolutely horrific service. Their shipping time is 2-5 working days as per their website. I received my order a full 9 working days later. They initially delivered the parcel to my billing address and not my shipping address which I discovered when I tracked the delivery I call the courier company and say that’s the wrong address completely. They stop the order. I then call incredible connection who then forward the issue to the online orders team to reschedule the drop off. Which then takes 4 working days. Of my constantly calling and repeatedly logging the issue. Until eventually I got a hold of the courier and their manager for the incredible connection account drove the issue. I received my parcel really late. And to make matters worse only the following. Week do I hear from incredible connection regarding my order and to advise the correct address for deliver. It was appalling. Do not order from them online they made the honest mistake swapping the billing and shipping address mistakes happen people are human but to take over ten working days to get back to me to reschedule the delivery? After being repeatedly contacted regarding the a late delivery and incorrect shipping details. Save your money if you can. I’ve since noticed their average ratings are below 3 stars. Do yourself a favor and purchase your goods elsewhere.