Shocking customer care!

Complaint No: *** On 14 February 2025 I ordered a Hisense Fridge on Incredible connection's website. I then received an sms stating that my order would be delivered on the 21 February. I booked a day off to wait for my fridge. On the evening of the 20February I received a second sms to advise that my order will now be delivered on the 24 February. As I had already booked the day off, I called on the 21 February and spoke to Mpho who told me that unfortunately due to the rain my order could not be delivered before the 24 February. I was unhappy but I accepted this. On the 24 February I called in the morning and was advised that my order would definitely be delivered that same day. My 2pm I started to get worried and called Incredible connection to follow up and was told that the warehouse had cancelled my delivery. I am furious as I have booked two days off for nothing. I have never felt so disrespected as a customer. How does a warehouse cancel and delivery and not bother to inform a customer. The call centre staff are low energy and very disinterested.