Shocking client service at Incredible Connection, New Market, Alberton

On 27 Nov, I bought a Samsung Galaxy Tab A8 from Incredible Connection New Market, Al berton outlet. The service was great. I went back on 2 Dec to get my files downloaded onto this new component but the friendly consultant who assisted me on 27 Nov was not in on this day. I was referred to "Jun-Jub" (not sure if this is his real name?).this man lacked basic business etiquette. First he let me wait while busy on a private conversation with his colleagues then, after I told him that I want my files downloaded, he told me that he was going to charge me R200? This is contrary to what the other consultant had told me no 27 Nov? I find his attitude/behaviour very concerning. If this hs the manner their staff treat customers, then I will definitely vote on my feet and never sat foot in their outlets again. This is really shocking, to say the least.