SHOCKING AFTER SERVICE

<p>I purchased my jawbone on the 15 May 2016 at Incredible connection. After 3 months this was faulty and they issued me with another one. 3 months later the new one became faulty, they sent it off to have it fixed and the after 3 weeks gave me a new one. this was on the 23 November 2015. I went away on holiday on the 1 May this year and a couple of days later my Jawbone once again stopped working. I took it to an Incredible Connection, but was informed they could not help me as I did not have my warranty slip. I told them it was not going to be in guarantee when I returned home on the 30 May and they informed me it was not their problem!!!. On coming home 2 June 2016 I took my jawbone with my guarantee slip to Incredible connection in Somerset west. They told me that their system had changed so did not have the slip that I had to prove that this was only 6 months old. (I had the slip in my hands but they couldn’t use it because they had changed their system!!!!) He said that he would send it to jawbone and have it replaced I informed him that after 3 faulty ones I would like to be refunded. He then proceeded to tell me that he also had trouble with the same item and had it refunded eventually. I phoned the service department this morning (13 June 2016) 11 days after I had dropped it off. Left a message for Trevor to phone me back.. Didn’t happen. I went there this afternoon only to be told by Trevor that they could not help me as it was out of warranty. This Jawbone is only 6 months old!!! But my original one was purchased in May last year. I explained that I was on holiday. He called the manager. I was told that they could not help me and I would have to just throw away the jawbone as it cannot be fixed (All R1600.00 of it). I asked him why it had taken them 11 days to tell me this and this happened only because I had gone in. No answer to that. I find this most disgusting as this particular jawbone is not yet one year old. </p> <p>I informed him about being on holiday and was informed that I should have had the warranty slip with me!!!!! How did I know that yet another jawbone would break. He proceeded to tell me it was not his problem, was he supposed to carry the loose and give me my money back. I informed him that as the customer he could at least try and sort something out with the distributor. Once again was informed that the warranty was only 1 year and not his problem. I have bought 1000’s of Rands of goods from this particular store and I am absolutely disgusted to say the least. I feel this is very unfair and am very frustrated. I have tried to contact Jawbone and they send all the onus on the supplier being Incredible Connection. How can I get some help. No contacts for managers at head office all the phone numbers are not correct. I WILL NEVWERE BUY FROM THEM AGAIN</p> <p> </p>