Shocking After Sales Service from Incredible Connection.

After returning a faulty newly purchased printer I have waited for almost three months to get a refund from them. On the 6th September an email was sent to me to confirm that a refund would be done. I have been constantly **** to on several occasions about payment that would've been made within two days. My last email that I sent to the lady dealing with this has been ignored and my call ten minutes ago was not put through to her as she was "OUT". How much more lies do I have to endure? I want my refund so that I can purchase a new one elsewhere as I will NEVER support Incredible Connection ever again. The level of service has been nothing short of disgusting and atrocious.