Shocker with Incredible Connection

Incredible Connection, Hemingways, East London Bad repair experience for a laptop under guarantee Lodged with Liam Beukes (LB)on 4/2/25 He lodged with JD SERVICE CENTRE Ref: IC-ASIS-*** LB informed me that repair should be done within 21 working days On 27/2/25 I visited LB to enquire after the repair. He said it had come back by 14/2/25 & he tried to phone mr with no success. I assured him I have no indication on my I-phone of a missed call LB then presented my laptop after charging it but was not able to open the laptop He then said he would open a new repair request via ***IC- ASUS-*** To cut a long story short I made several calls, messages, emails, Wapps to LB & to my horror on 18/3/25 that laptop was still sitting at the repair desk at Hemingways & LB says the courier has failed to collect it to take to repair centre in Jhb What a let down from a company like Incredible Connection who claim to pride themselves on Great Service I have had 2 responses from Incredible Connection both saying a rep will contact me shortly. Still no response from anyone I have sent emails to manager at Hemingways & to CEO of Incredible Connection. Not even a response from them Last time I spend any money with this company Ashley Thorn - Kidd’s Beach EC