IR
Imran R

1 reviews | Active since Dec 2022

12 Dec 2022, 17:21

Shady business practices

Let me save you time, DO NOT order from Incredible connection, you will wait forever, get bad customer service and no resolution whatsoever.

I've ordered a TV on black Friday, despite them advertising that the TV is available and in stock they wait until you pay and then tell you it's out of stock when you contact them. The website still showed it was in stock at the time and after I was told there's no stock. I mean the other retailers like Game, Makro, etc had the decency to display the product as out of stock where as the business Craig Lodge runs like Incredible Connection and HiFi Corp displayed it was in stock.

When they finally "had stock" and "shipped" the product, there was no update on the shipping, which leads me to believe they still don't have stock but create a waybill so that customers believe it's on the way.

Don't even bother contacting customer service because you get generic responses just to respond and get you off the line, no resolution and often disconnect the chat mid convo because they don't feel like dealing with you. I'm not even going to bother explaining how bad the call center line is. Save your airtime.

Overall I am still sitting with no resolution and no product with my money sitting in an account building interest while it seems like Incredible Connection is still waiting for stock of my item even though it supposedly shipped.

Bad bad bad experience.

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