Shady and suspicious claim process

There’s some shady and suspicious business happening there by this business when it comes to their claim processes for repairs.

Took my laptop in for repairs on the 16th of February at the Rosebank Mall branch and I was advised by Skhumbuzo tech agent that it will be processed in 10 days and my laptop will be ready for collection, when I call the store no answer had to go to the store physical to do a follow up 3 weeks later on the 8th of March , only then I was advised that the claim has been approved and I will be getting my laptop by the 17th of March.

To my surprise I only got communication that my claim was approved in the 13th of March and on that same day in the afternoon I received a call from Skhumbuzo the tech agent and he told me that there was a break in at their warehouse and my laptop (Mac Book Air)was one of the laptops that was ******, so I will need to do an insurance claim from my insurance for a replacement and do an Affidavit of an incident that happens in my absence. What’s shicking is that the store doesn’t have risk mitigation in place for such an event because when I asked for a loan laptop they from Vusi the store manager and Cedric the Branch manager I was told that , that is not possible, and was told if I can’t accept what they telling me I can take it further. Now I have to wait 14 days for a claim outcome which be accepted or reject meaning I will wait again for their investigation to be completed before they can claim from their insurance.

Absolutely *******.