**** SERVICE

Recently went to purchase a laptop. Made sure to ask the salesman if it had the particular feature I wanted. 2 days later I find that it in fact doesnt have that feature and the model number is different to what i said i wanted. Travel 30km back to the store at my expense, my time, petrol and leaving my backlog of work to meet with a nonchalant salesman who has no clue what customer service is. he offers me another laptop thats more expensive. he offers me a refund that will take 7 to 10 days . how does this help me ??? did he make any effort to find what i thought i purchased?NO . I had to do his job for him. lose lose situation for me on all fronts . TERRIBLE SERVICE FROM JOHN AT BLUE ROUTE MALL . no compensation. no rectifying of HIS MISTAKE!!!!!!!!!!!!!!!!