Service Appalling

I purchased some essential items online on the 21/04/2020 and was advised it would be delivered to my address within 3 -5 working days. I had waited this period and still not received and items or feedback. When checking the tracking that was provided via the invoice it shows as "No Tracking available". Icalled the online support and they filed a complaint promptly and advised there is no back log and the items should have been delivered. I received the sms indicating the complaint was submitted by the consultant and it indicated that I would receive feedback within 24hours. This was on Thursday. Today being Sunday and NOTHING. They have my money and the items i ordered. I ordered these items as I am self employed and require these to run my business. I have sitting and waiting with no income from the 21st. Please can someone from Incredible connection find my items and have it delivered to me. I would also like some form of compensation from Incredible for the inconvenience caused. Please do not use the lock down as an excuse as your staff at Gateway and online support that these items should have been delivered already and there is no backlog. My complaint Ref is #***