Seriously Bad Customer Servive

Our organisation bought a Laptop from Bethlehem Store. After only 7 months the machine actually stopped working - still under warranty. We took the machine to the store on 14 April 2025 and it was booked in with Jobcard 120801. The lady (Jemina) that assist me said we will have an assesment answer within 7 days. When we have not heard a single word from them I called on 5 May to find out what is going on. They said they are waiting for assesment report that take 7 days to get. I reminded them that the laptop was booked in on 14 April - now 29 days later no feedback. She promised to find out and call me back. Heard nothing so I called the store manager (Themba) to please assist. He also promised to get the detail and get back to ma ASAP. No surprise - no feedback again. On 6/5 I called them again and they say by end of business today I will have an answer. Surprise - no feedback at all. Called on 7/05 at 14H00 - Jemina not at work as its her day off. Asked for Manager - phone was put down. Valled again and asked for manager - again cut off. I then phoned Incredible Connections Head Office. Spoke to a lady (Ndeziswe) who said she cannot trace my phone no on system and also not the Job Card No I provided. Said without that she cannot assist me. Asked to speak to her CEO. After 5 minutes said he is not available. This is terrible service, no wonder they are called Incredible *******ion by the general public. Just want to tell the general public so that they are aware of bad service before dealing with this company