GR
Giel R

1 reviews | Active since Jan 2016

15 Jan 2016, 16:46

Selling outdated Apple Laptops as new

I purchased a MacBook pro computer on the 23rd of January 2015.I paid R14999-90 for the product.(NOBODY TOLD ME THAT THIS WAS OLD STOCK)<br> During November 2015 I updated the operating system to the new OS X El Capitan operating system. Immediately after installing this new operating system I experienced various problems.One of the main problems was that my computer was noticeably slower in general.<br> I logged into the support site and noted in the Community Forum platform that almost every person with a similar problem had a machine prior to mid 2012.I then checked my computer's manufacturing date for the first time since I bought it.TO MY SURPRISE I NOTICED THAT MY MACHINE WAS A MID 2012 MODEL.<br> In other words, I bought a two and a half year old computer for the price of a brand new model.Please note that in this two and a half years the following models were manufactured by Apple:<br> 1.Macbook Pro 13\ Late 2012 <br> 2.Macbook Pro 13"Early 2013<br> 3.MacBook Pro 13\"" Late 2013<br> 4.MacBook Pro 13\"" Mid 2014<br> 5.MacBook Pro 13\"" Early 2015.<br> This means that I have missed out on two and a half years of new computer technology.<br> I believe that somebody must explain this ********** sale to me!!"""

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Replies (1)
Incredible Connection
Incredible Connection's reply15 Jan 2016, 16:56
Official
Hello Giel Rossouw,

Thank you for bringing the matter to our attention.

We have escalated the matter for further investigation and will revert with feedback soonest.

Your reference number is 722487.

Thanks and kind regards,
Customer Resolution Center