SELLING LOST/****** PRODUCTS ONLINE !!!!!!

My mother bought a Kindle paperwhite 11th Gen online from Incredible Connection in November 2024. She already had a previous Kindle connected to her Amazon account. We were struggling to register the new Kindle. We were up and down trying to find out what can be the problem, Spend hours on the phones with technical departments from Amazon and Kindle. Emails, live chats, we literally tried all possible ways to get this Kindle registered. After 3 Months, we finally got the answer. This Kindle that was bought online from Incredible Connection was listed as LOST/******. this Kindle serial no was blocked.

After we emailed Incredible connection they rep**** by saying we can go to the nearest branch and they will assist us.

We went to the branch at Carnival mall on the 14th March 2025. After 3 hours in the branch the Manager said that head office will refund us within 3-5 working days.

Today is the 25th March - Still no refund, When i phone them, the manager just keeps on saying we must wait.

i am so fed up with poor services, not even to mention buying a ****** product from an online store like incredible connection.

i was so shocked to say the least. Never in my life i would have expected this poor service from a well known company like incredible connection