SAMSUNG & Incredible Connection: FAULTY Phone

I am really disappointed that from the 10th January to today (2 working weeks), you and Samsung have not resolved the issue of my phone. If I owed you any money I would understand why the drag, now I paid fully for this phone and added insurance but after two weeks you tell me you are still assessing the phone. This phone only worked for 2days, why should I be punished for soo long for a phone your supplier Samsung gave you.

I am going away for a week and needed this phone that is why I bought it, now am inconvenienced

This is unfair This is bad customer service