Samsung Galaxy Buds Pro 3

Closest Store: INCREDIBLE CLEARWATER

Comment: Hi. Order # *** My Samsung Galaxy Buds Pro 3 keep disconnecting despite having updated software. The right doesn't charge at times. Kindly assist with booking it in on warranty or returning for an alternative brand.

--------------------------------------------------------------------------------- On 2 November I proceeded to Incredible Connection Clearwater, to log the above mentioned at returns desk. Having received a print out of my device and personal details I headed back home. I then took the liberty of reading the document and discovered that all details reflected including ID number and contact details were of someone else and subsequently contacted them for corrections. Today I made telephonic contact with them to address the description given as to what is faulty with the device, only to find that they noted none of my complaints and various problems, to which the lady assisted responded and said corrections were affected and device has been repaired. When I asked as to what's repaired I couldn't get a satisfactory response. The lady requested my email so she could, I assumed at the time, so she could forward me the amended document and description thereof. She then said she'd call me back without taking my email address. This epitomises poor service and nonchalance from these retailers and their employees and I find it egregious that I should request corrections without confirmation of the details populated on said document which were incorrect. I want this sorted it out amicably by refunding me for the faulty device only purchased in May 2025 mind you.