SALES PEOPLE NOT KNOWLEDGEABLE AND MISLEADING CONSUMERS

In September 2016, I purchased a range extender as per the advice from a sales person at Incredible Connections in Sandton City. I specified that I needed one that is compatible with Fibre. I was assured that the one I purchased would be sufficient. However on returning home we discovered that it was not. I went back to the store and they then acknowledged their mistake and sold me another that was more expensive and again assured me that it was the correct one. HOWEVER AGAIN, it did not work. We went back and they informed us it was a universal extender and maybe its incompatible with our router . (CONTRADICTION!)

Seeing that I needed extra funds to purchase a new router as well, I left for a few months thinking the issue was with my router. When I had sufficient funds which is today, 17 October 2017, I went to them to check the price of the router and double checked the compatibility of this new router only to find at Dion Wired that we were misinformed and misled that the extender was compatible and we did not need a new router. They explained the "AC" description should be correct and not N300, which THE STAFF AT INCREDIBLE CONNECTION DID NOT KNOW.

SO MY QUESTION IS: WHY ARE STAFF EMPLOYED AT A FRANCHISE THAT DO NOT KNOW OR UNDERSTAND THEIR OWN PRODUCTS?! THIS SUGGESTS THAT THEY MISLEAD CUSTOMERS ALL THE TIME BECAUSE THEY DO NOT UNDERSTAND THE PRODUCT BUT UNDERSTAND HOW TO MAKE A QUICK PROFIT AND ALL BY MISLEADING THE PUBLIC!