Saddened

Poor service! I made an online order on the 20th for phone but used an incorrect reference. I emailed them my proof of payment with the correct reference minutes after the transaction. I had to make many expensive calls and spend much time praying them on their online platforms to update my order. After it was updated that I have made payment, they never updated me on the progress of the order. Even today I don't have the phone. No calls, emails or any form of communication to help me understand their position. I even called their offices in Cape Town, no help!