Rude and unprofessional technical service

<p>After installing Kaspersky's internet antivirus onto my laptop which I bought at Incredible Connection's Menlyn Park branch, my laptop began freezing sporadically. As a result, on 16 Dec., I took my laptop and the antivirus to the same branch in order to ascertain the problem. I was served by a technician named Thokozane who told me that I should leave my laptop and the antivirus with him so that he could determine whether or not the antivirus was causing the problem </p> <p> </p> <p>I returned to the store that Sunday to enquire what the verdict on my laptop was, and I was greeted by a different technician, Carsten, who returned my laptop to me, told me that the issue had been resolved and that the antivirus had been reinstalled. I was also informed that I was not required to pay anything as the fault lay with the store's product.</p> <p> </p> <p>Unfortunately, about a day later, after I switched on my laptop, it became apparent that my laptop suffered from the same issue and that the antivirus had not been reinstalled.</p> <p> </p> <p>On 26 Dec., I returned to the branch for a third time - on this occasion with my sister - and Thokozane was on duty. I aired my grievances with him, expressing dismay at the fact that my laptop had been returned to me without being fixed. Thokozane then began to interrogate me as if to poke holes in my story, implying that I was trying to use the antivirus as an excuse for why my laptop was malfunctioning. His manner was very rude and high-handed, and there were two incidents in which he got into petty verbal altercations with my sister--behaviour which I found to be very unbecoming of a "professional". Once Thokozane came down from his high horse, it transpired that Carsten should not have given my laptop back to me as he had no knowledge of its problems. In addition, Thokozane had merely uninstalled the Kaspersky and scanned my laptop for viruses using his own device. He had done nothing else in terms of what we had agreed. He told me that he did not know what the problem was and that I should think about buying a new laptop.</p> <p> </p> <p>My sister and I left the store feeling completely disrespected by such a shameless lack of professionalism, which was unfortunate as I had given Incredible Connection virtually all of my electronic-related business in the past. This incident has made me think twice about the company as a whole. I need not frequent an establishment that does not appreciate my patronage.</p> <p> </p> <p>Musi</p>