ROGUES / ******* REFUSING TO REFUND MY MONEY

I am horrified at the UNSCRUPLOUS , PATHETIC CUSTOMER SERVICE I have received from Incredible Connection. I purchased a laptop online on 18 August and was later advised that the laptop was out of stock. I subsequently agreed to accept a substitute laptop which did not suit my purposes. I returned the laptop to the Galleria branch and I was assured that the R7999 which I paid on 18 August will be refunded within 10 days. I have been given the run-around with Incredible connection consultants finding excuses not to refund my money to me after I sent them the proof of payment together with my bank account to prove that the online purchase was done from my business account. I requested to have the funds returned into my business account and I am now being requested to provide Incredible Connection with a "bank confirmation letter of the account the transaction for incredible connection order was made from "!!!! Unbelievable!!!!