****** by Incredible for R23,500 iPhone

The worst most pathetic online buying experience and customer service I've ever had. Buying a phone for R23,499 promised to be delivered within 5 business days and 3 weeks later nothing delivered yet order tracking says it had been. Customer service no longer respond and have been zero help. If anything, they caused this.

On 10th Nov, I noticed Incredible were one of the few places who had stock on iPhone 13 Pro online. But before I parted with all this money I needed to be sure and contacted Customer Service. A Lerato confirmed that it is in stock but can only be ordered online now. So I did on 11 Nov with the promise of delivery within 5 working days.

However, by then nothing had arrived nor did the online tracking have any information for me. Customer Service said I should wait. 19 Nov over a week later, I suddenly get several messages all at once from tracking. Apparently I've now received my order. It went from order picking to delivered the same day - unfortunately I had nothing. Again contact CS to ask what in the world is going on when I have nothing. Zero help.

Curiously I get an e-mail on that same day from Sydney Tshabalala at Incredible Connection Sandton City with an invoice for the phone on PDF. Nothing in the email body. So I ask where is the phone? No reply from Sydney

22 Nov and Sydney emails invoice again to me from Sandton City. I'm still trying to contact CS and Sydney but nothing. Eventually after telling Customer Service this story, Masego from CS says that the phone is at Sandton City and they will deliver to me shortly. I wait again.. nothing!

29 Nov I call CS again and the agent tells me on the system it says that there's a refund being processed for me and that was the last note on 22 Nov. But she was surprised that nobody told me this and on the system there was no explanation why. She would escalate and ask someone to get back to me

30 Nov no response from CS escalation. No response from Sydney. No answering my calls from Sandton store. No phone. No refund. No nothing. Meanwhile I sit with a case and accessories I bought for nothing trusting Incredible *******ion