Ridiculously poor service!

So many people have been caught out already - I wish I had reviewed their online sales service before I parted with my R22k for an Apple MacBook Pro. It was available for delivery within 3-5 days, verified by the online chat employee using the product code..."yes it is in stock and you will receive it in 3-5 days". Great, I pay and the order is successful. To cut a long story short the order could never be tracked...no tracking information. Daily phone calls to the call centre were useless, providing absolutely no information. Then I use Facebook and suddenly get a response...then an email informing me that they do not have stock of the item and will refund me...Regards. No further info on when or how, and despite more Messenger messages, more emails from me....absolutely no replies. So I have no laptop, no R22k and no indication of when I'll be refunded. Incredible Deception, congratulations...you are the Covid-19 lockdown winner for the most pathetic service standards! You should be ashamed!