Ridiculous service with regards to refunds

I ordered something on 16 January 2023. On 23 January 2023 I received an email from a consultant which stated that there is no stock of this item and that I can look on the website if I wanted anything else. I requested to be refunded. They rep**** and told me my refund has been requested and that I should wait 7 - 14 days. On 8 February 2023, which is day 12 of the 14 days I received an invoice for "online delivery fee" . I queried this invoice with the same consultant that emailed me regarding the refund. No response. On 9 February 2023, which is day 13 of the 14 days, with no refund in sight, I called in and was told no sorry my refund was only logged yesterday and now again should I wait 7 to 14 working days. I can not be put through to anyone, I can only log a complaint on their website if I want, I am pretty sure that is going to be handled "fast". So what makes sense here is that the consultant never logged my refund request on the 23rd, but only after I emailed yesterday did they "wake up" and logged my refund request. Very ridiculous service from the consultants of and Incredible Connection. In the end I would be waiting more than a month just to be refunded.