AL
Antonio L

1 reviews | Active since Jul 2009

22 Dec 2015, 14:19

Ridiculous discount

I needed to buy an iPad for my son as his school will be using downloaded textbooks next year. I received an Incredible Connection pamphlet advertising an iPad Air2 64GB wi-fi & 3G at a discounted sale price. When I went to their Glen store to get it, I was told that it was a misprint in the catalogue and that the discounted price was therefore not applicable. I accept that fully, but as a goodwill gesture I nevertheless feel that Incredible Connection should have offered a smaller discount instead of an outright \no discount"explanation. I then went into their website and see that the relevant iPad was offered at a 90c discount (yes 90 cents) on the normal selling price of R12499.90. What a joke. Someone should get fired for such a fiasco (the 90c discount - not the original error). Incredible Connection were also advertising a Samsung screen marked down by R500 from R1800 to R1300. This was advertised both on their website as well as their in-store branding. At the till this was then rung up as R1800. Luckily I noticed it just before my credit card was processed. All-in-all"

0
Replies (1)
Incredible Connection
Incredible Connection's reply22 Dec 2015, 15:22
Official
Hello Karla Barla,

Thank you for bringing the matter to our attention.


We have escalated the matter for further investigation and will revert with feedback soonest.

Your reference number is 722698.


Thanks and kind regards,

Customer Resolution Center