Ridiculous customer service

I have sent in my Playstation 5 console to the Incredible Connection Clearwater branch on the 3rd May 2026 for repairs as it had stopped working and I have an extended warranty on my console, they first advised that it would take 5 days to repair. I then went back a week later and they said it would take 14 days. I then called the head office, and they mentioned to me it would take 21 days. Everybody at Incredible Connection clearly does not know how the repair process works because they are all giving me different time periods. I have logged various complaints and have reference numbers. I called again today and they told me that it will take over a month for them to repair my console. This is absolutely ridiculous.