Return Request for Defective Snug 20000mAh Powerbank - Broken Seal and Non-Functional USB 2.0 Ports

Good day

I ordered a Snug 20000mAh Square Digital Display PD Powerbank in Black, but it seems like it's not brand new. The seal was already broken, and the USB 2.0 ports aren't functioning—they only charge my device for less than a minute. The USB-C port is the only one that works fine.