Replacement of a Broken TV

I ordered a 55”Skyworth Tv and they delivered it then I unboxed it and when I turned it on I realised that the screen is damaged on the front right corner and when I inspected the box it was also damaged at the exact same spot

I then sent them an email and attached everything including pictures, it’s been 3 weeks now and they are telling me stories “ your Repair was voided because the warranty does not cover the screen” but I did not request a repair since the TV is brand new instead I want a replacement.

Mind you , on their website it state that if you report a delivery of damaged goods we will make sure that you receive another one within 3 working days but now I’m on week 3 of No way forward or a clear feedback. Worst part is that they don’t call or email me with feedback or an update I have to call them everyday only for them to tell me the exact same thing

Worst service ever!! The call centre agents don’t know anything other than “ please wait for the relevant department to contact you “ but since I wrote the first email I have only received a call once after I called and questioned their service.