1 reviews | Active since Nov 2015
Replacement Broken
Last year in December, I bought an iPad mini from Incredible Connections. <br> <br> In July this year, the battery broke. I took the unit in with original proof of purchase. After many weeks of back and forth, Incredible Connections told me that Core, the suppliers, had replaced my unit. <br> <br> I took the new iPad mini home and charged it. The unit did not become hot, it became scorching. It was almost impossible to hold even after living in a cool room out of its cover for half an hour. <br> <br> I again returned the unit only to be told that after a diagnostic, the unit was not faulty. After insisting that the technician just plug the unit in to charge, it was again 'replaced.' <br> <br> Not only does this replacement overheat, it's battery percentage can be seen to fall wheneve I do anything, viewing a google page for 5 minutes takes 2% of the battery. <br> <br> Both 'replacements' cam rapped in what looks like official Apple plastic, but not in their original box nor with any of the paraphernalia included in an original iPad box. <br> <br> The ware try of my iPad in now weeks from ending, and the attempts at rectifying the problem on Incredible Connections side have been useless.
Thank you for bringing the matter to our attention.
We have escalated the matter for further investigation and will revert with feedback soonest.
Your reference number is 721687.
Thanks and kind regards,
Customer Resolution Centre
Best regards,
Thank you for bringing the matter to our attention.
We have escalated the matter for further investigation and will revert with feedback soonest.
Your reference number is 721687.
Thanks and kind regards,
Customer Resolution Centre
Best regards,
