repairs not done/ refund/ incompetence

I sent my apple watch in for repairs at Newcastle mall incredible connections (on the 25th of June 2021) I received a call from the store asking me for the watches reference number which I had already provided. 2 weeks later, I went back to the store to get feedback on the repairs and the gentlemen that assisted me told me that if there is any new information regarding the watch I would be contacted. I waited for the call until yesterday (05 August 2021) when I decided to give them a call again. I was referred to the manager who advised me that my watch had not gone for repairs and the reason for that is the "warehouse or apple store that was meant to receive this watch had been burnt down during the riots that happened in kzn". Imagine my confusion at this point, because i had sent in the watch 3 weeks before the riots started. i proceed to ask her why was this not communicated with me because i have been waiting for over 1 month. She apologized and stated that she had been away on leave for 2 weeks and was not able to control communication of that sort with her staff. She then said she would find out who was responsible for this negligence. Following that call, I received two more calls from her where she mentioned the following 1. She has a number that i need to call (apple support) regarding the repairs of the watch. I told her that i brought in the watch after calling apple and trying to do a telephonic systems repair with them, which did not help thus, they suggested that i take the watch back to the store I had purchased the watch . To check whether or not it was a factory fault or a technical glitch. I immediately sent her the case number for that call. The second call from her ended with her telling me that the store will not be able to be accountable for fixing the watch because the issue is not a technical one. Bear in mind, not unless they had taken the watch in for repairs. There is no way of knowing whether the issue is technical.

I am livid at this point because: 1. I waited for close to 6 weeks thinking my watch is being repaired only to be told it has not even left the store. 2. The watch is under warrantee/ guarantee 3. Clearly people get away with being unprofessional

This matter really upsets me and I either need: 1. My watch to be repaired. 2. To get a new 1 3. To get a full refund.