Regretful Purchase – Poor Service and No Delivery

I regret not checking the existing comments before placing my order with Incredible Connection. Now I am stuck with the same problem and cannot get it resolved. My order was fully paid for with the promise of delivery within 2–5 working days. To this day, no package has been delivered. My emails have been ignored, Messenger replies are limited to the standard “we have a backlog,” and there is no clear feedback or solution. The company even refers to the wrong order date and explains that weekends do not count as working days – yet it is already 6 working days with no delivery in sight. This is clearly not an isolated case – Hellopeter shows hundreds of similar complaints about delayed or cancelled deliveries and poor communication. I have already escalated the matter to the Consumer Goods and Services Ombud (CGSO) and the National Consumer Commission (NCC). In addition, I will ensure that newspapers and social media platforms are made aware of Incredible Connection’s ongoing delivery failures and poor customer service, so that other customers are warned.