Regret buying from Incredible Connection.

I purchased a cellphone from Incredible Connection in 2024. It gave me problems from the beginning. I went back to the store. They told me that I must come back when the technicians are in - they just left ("there they walk out"). Also, that my phone would need to be handed in and an exchange is not a possibility. As I needed the phone to work, I carried on with the phone the way it is. Eight months after purchase it died completely and wouldn't switch on. I took it to Incredible Connection to be send to Samsung and had to go and buy a secondhand phone in order to work. One week after I received a whatsapp asking for my password. I asked if that means my phone is back and was informed it had not been collected yet. Weeks later I was send a quote - I had to pay R3700 to repair as it was user damage.