REFUSING TO GIVE MY HARD EARNED CASH BACK

Bought a laptop in July 2021 . All paid up .I'm going to keep this short ..their incompetence has taken too much time ..then experienced problems with the laptop ..requested a refund ..store gave me drama ...eventually I was called in to blueroute store to process the refund on the 16.11.2021..on the 6.12.2021 I(I'm always the one following up ) enquired as to why I haven't received my cash yet only to be told that it's been transfered to the wrong account as per HALEY (store manager )I was then asked to come to store (I've lost count)to process the refund ..I was then told that it would take 2-5 working days ..well its th 17.12.2021 and I am still waiting ..I then phoned them on the 17.12.2021 only to be told by ANASHEEA that I have to wait till the end of the day (I guess she's got better things to focus on )....the service at incredible connection Blueroute store is **** POOR ..ANASHEEA blamed the bank ..when the transfer took place no eye contact from the till operator..I AM STILL WAITING FOR MY 20K..guys stay AWAY from incredible connection ..the only reason why they got a 1 star rating is because I wouldn't be able to type this message ..if it was up to me I'd give them a minus 10