REFUNDS NOT RECEIVED OVER A WEEK AFTER CANCELLATION FOR WRONG AMOUNT CHARGED

Placed an order online last week tech monday.

My credit card was charged R5999 instead of R4799. Called for cancellation but was not assisted.

Had an online chat and was advised to send email.

I have sent more than 3 emails since last week monday but i have not received any feedback.

I called on Thursday, and was told they will contact me and till date i have not received any calls.

Went to the store yesterday but was told they could not assist as it was an online purchase.

Its a a week now and i dont have my money back.

This is a terrible experience.