refund not paid within 51 days and counting

Email of complainant: ********** Contact number: ********** Store: ONLINE

COMPLAINT: I purchased a phone online (Order # ********** 22) on 27/11/2017 and returned it on 05/12/2017 so i could buy an upgraded model phone. the phone was returned to the ONLINE store and my money was not refunded. I called a few times report the problem of my refund as well as with the online consultant a few times.

I was given a complaint reference number: ********** 76 which was not resolved and later given a new complaint reference number # ********** 66 and to date still no refund.

your refund policy says i will get refunded within 5-10 days, but is has been 51 days and counting and sill no refund.

this is absolutely unacceptable and i have been unfairly prejudiced by your lack of service as well as keeping to your company policy. the money has been earning interest in your account all the time whilst it could be put to good use, especially since its January.