Refund nightmare at Incredible connection.

I purchased a Kenwood blender online on Monday, 5 February 2024. I waited a week for delivery. I did not like the blender and returned it to my nearest store (N1 city) on Wednesday, 21 February. I was told that the refund needs to be logged with head office. I followed up 2 weeks later with head office who contacted the store. I then emailed them a bank verification letter because they cannot do refunds from snapscan payments on Wednesday, 6 March. I contacted the store on Tuesday, 13 March and emailed the store on Wednesday,14 March. The response back was that the refund has been processed but still going through verification. I then phoned the store again on Friday, 15 March and got the same answer of refund being verified. I then contacted head office 5 times because I got cut off after being put on hold. I finally spoke to a 5th person as the manager is not available and she contacted the store. So now it's day 16 and hopefully after 21 days, I get my refund!