Refund Failure

On the 28th June we bought an apple watch at The Grove IC and had to fetch the watch at Clearwater Mall IC, the sales person at the Grove by the name of Timothy and he sold us the wrong colour. We wanted a black and he **** saying at Clearwater Mall IC they have a black watch.

Upon realizing we were sold the wrong watch when we arrived at Clearwater Mall IC, we filled in refund forms. We were informed by Gugu Zulu that refund process will take 3 to 7 working days. We followed up on the 12th day (14 July 2022) when we didn't receive our money and Gugu promised to call back after checking with the store manager and she did not call back. On the 13th day (15 July 2022) we called Gugu again and she again promised to call back after following up and she did not call.

We called Incredible Connections call centre on 15 July 2022 after realizing that Gugu is playing games, to our surprise they could not pick up on their system that we should receive a refund.

On Monday 18 July 2022, we follow up with the call centre and no update on their side. This is after sending a complaint on their website also.

Incredible Connection should take refund matters seriously, especially if their sales personnel are only interested in pushing sales and not selling what the customers want.