Refund

I had an agreement with incredible connection that debit order needs to debit on the 20th and on the last installment due date the installment didn’t go through and I had funds in the bank and they went through and sent a debit order on a day we didn’t on and that had caused bank charges in my bank and I created an query Dear Customer. Your Incredible Connection complaint # ********** has been resolved successfully If this is not correct, please contact us on ********** Kind Regards Customer Care

I settled the account with the chargers they put in the account When I call in to check if the money was refunded they advised me that the is no refund due to me It’s not my fault that they didn’t debit on the agreed date and they went to my account without my consent and caused charges and now they don’t want to rectify the matter