EH
Elizabeth H

1 reviews | Active since Dec 2013

15 Dec 2015, 15:44

Recommend you DO NOT order online

On Tues a.m., 8 Dec, I placed an order online for 2 cameras that went on promotion that day (Xmas gifts for my daughters).<br> <br> I selected the 2-3 day delivery option & expected delivery on Fri, 11 Dec.<br> <br> By 16h15 on Fri, 11 Dec the order had not been delivered & so I started the nightmarish task of trying to track the order.<br> <br> Call centre agents said they can't help, online order dept. does not answer their phones, my online enquiry was not responded to & my 1st attempt at the website's live chat option came up as unavailable...<br> <br> To get to the point, it has taken me the better part of the the last 2 days to eventually establish that there are stockholding & faulty product issues & my order has now been cancelled. I wonder how long it would've taken Incredible Connection to advise me of this.<br> <br> Needless to say I now have to wait 4-7 working days for my refund!! <br> <br> Oddly enough, Incredible Connection continues to advertise the 'out of stock/faulty stock' products on their website.<br> <br> I strongly recommend avoiding placing any online orders with this company - it is not worth the frustration.<br> <br> Incredible Connection: look at [URL Removed] & learn something - you have a long way to go.

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Replies (1)
Incredible Connection
Incredible Connection's reply15 Dec 2015, 16:03
Official
Hello LizzieH,

Thank you for bringing the matter to our attention.


We have escalated the matter for further investigation and will revert with feedback soonest.


Your reference number is 722404 .


Thanks and kind regards,

Customer Resolution Centre