RE: No service to Clients

I purchased a fan online

1. I was sent a demo model - paying full price 2. Was damaged when I opened it 3. Logged a return 4. Sales supervisor fourways mall - Innocent 5. Missed his calls responded to his email 6. Still waiting for a call back for the he fan to be collected and replace 7. Only to be told by Innocent that I am to impatient and I should take the fan to fourways mall - did i purchase from Fourways no I purchased online why should I run round after you company

So I would love to know where the service is cause I am not a happy client and it is disappointing to think after I paying nearly R2000 this how I am treated