Razor Headset manufacturing fault

<p>Bought a Razor Kraken headset for about R1000 in Dec/Jan 2016</p> <p>used it for about 4 weeks, and the right side earcup broke.</p> <p>I checked the internet and found numerous issues, where other headset of the same make broke on the same position.</p> <p>Booked the headset in at Baywest PE IC branch on 16/01/2016 on job 76266</p> <p>Received feedback from Veronique she said supplier wont replace. i asked for manager feedback. no emaI or reply from them</p> <p>29/03/2016</p> <p>Phoned PE branch, and ********** said he wants copy of job card and will follow up</p> <p>No feedback received</p> <p>10/06/2016</p> <p>Mailed Gerald again for update again. no reply</p> <p>Logged a web call on incredible.co.za. No feedback till now(31/06/2016</p>