Raincheck on price

Good morning all.

I'm generally not somebody that would complain, but it seems you have to go to extremes these days.

The same message (not in so much detail though) was posted on Incredible Connection's web site's "contact us" section - again, trying to keep the peace.

Incredible Connection had a special running from 26 November to 24 December for a "XBox One S 1TB Console + Extra Controller + 3 Months Live Gold membership + 1 Free Game". Nowhere on the ad is it mentioned while stocks last or limited quantity or anything to that sort. It was however mentioned that stock will only be available as from 03 December 2018.

We went away on leave and as such I didn't get the time to go to the shop after 2 December 2018. Our travel plans also didn't allow me to get to one of their shops, so on 24 December I asked friends to please go around the Tygervalley store to obtain the product combo. They were advised that it was unfortunately sold out. I phoned the majority of the other branches in the Cape Town area (N1 City, Canal Walk, Cavendish, V&A Waterfront & Tygervalley myself) so enquire and was told by all that they were sold out.

I also asked a few of the branches for rainchecks on the product as per the Consumer Act. They all mentioned that they can't give rainchecks as they can only do such if the main console was in stock. One of the branches told me that they were instructed to not issue rainchecks at all. So I phoned the customer care line of Incredible Connection when once I explained my situation said I would need to contact the individual store(s) for this.

The only store that was trying to assist was the store in Roodepoort. The manager mentioned that I would need to come into the store and pay for the combo and that they will then send the stock once they received it, but that he can't give me an ETA of this. I was prepared to do this (my brother stays close), but was then later advised that they can not do such (once manager spoke to the department supervisor or somebody).

So today I want to make the following notes 1 - Nowhere on your ad did you mention while stocks last or limited quantities or anything in that line 2 - How can Canal Walk be showing stock if I was advised 4 days (2 working days) ago that there were no stock and no ETA of new stock? (https://www.incredible.co.za/xbox-1-s-1tb-fifa-17-3-m-live)

I'm not unreasonable, but believe what is right is right. I do not mind waiting if that is what it takes, but I want a raincheck on the price of R3999 as advertised.

Kind regards Marius Immelman **********