R35k Paid, No Delivery: Incredible Connection fails customer

It seems we are not alone,reading other reviews of Incredible Connection, it’s hard to comprehend how a company perceived as credible has developed such a poor reputation. I ordered and paid online for a laptop on 23 November, and now, on 9 December, despite being told delivery would take 2–5 working days, there’s still no sign of the paid item. Meanwhile, the funds have already been deducted from our account.

It’s extremely difficult to communicate with Incredible Connection or receive updates from the courier company who send random sms's stating that unfortunately we were not able to complete your Incredible delivery today, we will reschedule your delivery and communicate the new delivery date. We still wait to hear of the new delivery date. It’s concerning and quite surprising that a company you’d expect to be credible has so few proper channels to allay customer concerns or confirm when purchased products will actually arrive. Calling the call centre is equally frustrating, as no one returns your call, and even though when talking to someone there's no contact no provided.

If it’s the courier partner that isn’t delivering on expectations, then perhaps it’s time to review your partner. I am now left with over R35,000 out of my account and no idea if or when the purchased item will be delivered.